Last updated: 28/10/2026
01Scope
This policy explains how refunds work for Postvanta credit pack purchases. It applies to purchases made through the Postvanta website. It should be read together with our Terms and Conditions.
Postvanta is operated by HEALTH GUM COMPANY (trading name Postvanta, registration number 833 254 667, Paris, France, European Union).
02Credit packs
Postvanta offers one-time credit packs: Starter (€9.99/month, 150 AI credits), Standard (€29/month), Premium (€49/month) and Max (€99/month, 2 500 credits). Each purchase is a one-time payment. There is no automatic renewal.
Credits bought in packs never expire and remain usable until exhausted.
03Credit packs
Credit packs are one-time purchases. Credits bought in a pack never expire and remain usable until exhausted.
04Refunds
- Unused credits: a refund may be requested within 14 days of purchase for the unused portion, subject to applicable consumer law.
- Used credits: credits already consumed by an AI action (text generation, AI Boost, publishing) are not refundable.
- Credit packs: refundable within 14 days if no credits from the pack have been used.
- Failed or duplicate charges: if you believe you were charged twice or for a service that was not delivered, contact us and we will investigate.
Refunds are issued to the original payment method through our payment provider. Processing times depend on the provider and your bank.
05Cancellation
Since each purchase is a one-time payment, there is no recurring subscription to cancel. Your credits remain usable until exhausted. If you have a billing concern, contact us at contact@postvanta.app.
Your credits remain usable until exhausted.
06Chargebacks
If you have a billing concern, contact us first at contact@postvanta.app so we can resolve it directly. Initiating a chargeback without contacting us may result in suspension of the account while the dispute is reviewed.
07How to request a refund
Email contact@postvanta.app with your account email, the order reference, and the reason for the request. We aim to respond within a reasonable time.
08Contact
For any question about billing, refunds or cancellation: contact@postvanta.app.
See also our Terms and Conditions and Privacy Policy.